Understanding Pre-Order

When shopping online, you may come across items listed as "pre-order." These products aren't available for immediate shipping but are expected to arrive in the future. Pre-ordering allows customers to secure their desired items ahead of time, often due to high demand or limited availability.

Why Pre-Order?

Pre-ordering can be a great option for securing popular items or products expected to sell out quickly. Here are some reasons you might choose to pre-order:

• Secure Your Slot: With limited quantities arriving, pre-ordering ensures your item is reserved.
• Exclusive Deals: Pre-ordering often comes with perks like discounts, lower freight costs, or payment flexibility.

How Pre-Orders Work

1. Estimated Time of Arrival (ETA):

   • Every pre-order item includes an ETA under its product title. ETA represents the Estimated Time of Arrival at our warehouse.
   • While we aim to provide accurate ETAs, these dates are estimates based on supplier updates and shipping information.
   • Changes to ETAs may occur, and we will promptly inform you of any updates if you've placed a pre-order.
     
     

2. Receiving Your Order:

   • Once the pre-order items arrive at our warehouse, allow 5-7 working days for processing and dispatch.
   • You’ll receive shipping confirmation and tracking details once your order is on its way.
     
     

3. Delays and Updates:

   • Shipping and supply chain challenges may occasionally cause delays. If waiting isn’t an option, contact us to explore alternative in-stock items or cancel your pre-order.

What Happens If There’s a Delay?

We understand that delays can be frustrating. If your pre-order’s ETA changes:

• Alternative Solutions: Talk to us about swapping to a similar in-stock item with the best deal available.
• Cancellation Option: You can cancel your pre-order if the delay doesn’t work for you.

Cancellations and Refunds

1. Cancellations Before Shipment:

   • You may cancel your pre-order if it hasn’t yet shipped. Cancellations are subject to a $25 administration fee.
     
     

2. Cancellations After Shipment:

   • Once an order ships, changes or cancellations follow our Returns & Exchange Policy.
     
     

3. Cancellation Due to Delays:

   • Even in the case of an ETA delay, cancellations will still incur the $25 administration fee. Our team’s coffee fund (and their persistence in tracking updates) thanks you for your understanding! 

Tips for Shopping Pre-Order Items

• Plan and Shop Early: If you’re shopping for a special occasion, ordering early ensures your item arrives in time.
• Choose In-Stock Alternatives: For urgent needs, consider selecting available-on-rack items to avoid delays.
• Stay Informed: Our friendly staff are here to help! Contact us anytime for updates or assistance at letschat@kidstoyswarehouse.com.au.

Pre-ordering offers a fantastic way to secure the items you need despite current global challenges. While some patience may be required, our team is committed to ensuring a smooth and transparent shopping experience for you!