Shipping & Returns

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Pre-Order:

We have a pre-order service available in our store. Please note that the Estimation Time of Arrival (ETA) displayed is the date provided by our supplier. The dates provided are based on the best estimate based on current information. This may change as we receive further updates. Once the container arrives in our warehouse, please allow 5-7 working days for the team to settle with the container and prepare to fulfill the pre-orders. 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to letschat@kidstoyswarehouse.com.au and we will process an insurance claim on your behalf.

Cancellations & Refunds:

An order cannot be changed or canceled after it has shipped. In the event your order has already shipped, any changes or cancellation would be subject to our Returns & Exchange Policy.

Cancellations upon items that have not been shipped, including pre-order, are subject to a $25 administration fee.

Returns Or Exchange Policy:

7 Day Satisfaction Guarantee

We understand that shopping online can be difficult. We’ve got lots of videos, dimensions and sizing, pictures and detailed features on each product, to help you finalise your decision. However, if you do happen to change your mind, we provide a 7-day return policy.

For our 7-day return policy, you must agree that:

• The item must be unused and in the same condition you received it, in original packaging
• Product has not been assembled
• Agree that initial freight costs are not refundable
• All money back guarantees are subject to a 15% restocking fee of the sale price to cover the labour costs of picking/repacking the order and returning it to the shelf.

If all conditions are met, contact us within 7 days of your equipment delivery to arrange the return and receive a store credit voucher for an exchange or next purchase. 

*Store credit will be in the form of a voucher or gift code to shop at Kids Toys Warehouse.
Returning the product will be the customer’s responsibility, and our customer service team will guide the steps of returning the item. The refund will be processed as soon as the returned item arrives in our warehouse.

Damaged Or Faulty Goods:

If you have discovered that the equipment purchased is damaged, faulty or possesses a major problem upon 7 days of receiving your item, you have the right to ask for a refund, exchange or repair.

Please see Warranty Terms and Conditions in relation to warranty claims.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will be shipped within five business days from the date of your order. We will send you a confirmation email within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive a confirmation email from us within six business days of your order, feel free to follow up with us at letschat@kidstoyswarehouse.com.au

Delivery:

Kids Toys Warehouse aims to ensure you receive your goods as quickly as possible. For this purpose we use a broad range of both local and national distributors that best suit the location to which we are delivering. 
All our delivery charges include shipping, handling and packaging costs.

Bulky Items and Postcode exceptions:

We try our best to include all the deliverable postcodes, however, there are still a few postcodes that are not available for delivery, especially for bulky items. Orders with no shipment service will be cancelled and refunded automatically.

Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

Freight Quotation:

We offer a low shipping cost which automatically shown on our website by going to the 'shipping cost calculation' section or during checkout, as soon as you enter your shipping address. Please feel free to reach out to our friendly staff to find out the best freight discount available for the season. Please be advised that the shipping quotation shown on ads are only applied for delivery within 20kms radius from our warehouse.

Delivery Time Schedule:

We provide Estimation Time of Arrival (ETA) for your convenience. However, these are estimated delivery time frames only and there is no guarantee. Delays can occur after a Public Holiday, weather or unexpected Courier issues.

Our aim is to ensure you receive your goods as quickly as possible. Please refer to our map below for estimated delivery times once your order is shipped from our warehouse.

• Delivery lead times may vary from time to time and are subject to variation due to unforeseen road conditions or inclement weather.
• Lead times apply to 'in stock' items only
• Lead times are in 'Working Days' from our warehouse once dispatched
• Some far and remote country locations have extended lead times
• Peak times may incur a delay
• Extended lead times may apply to oversized items