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COVID-19 Updates

Dispatch Delays & Longer Response times

We are experiencing high volume of orders and will expect a 3-5 business day dispatch timeframe at this stage. Our team are working around the clock to ensure that we are able to dispatch as fast as we can. 

Due to high volume of enquiries being received by our Customer Service Team, our communication channels such as our Phone lines, Email, Live Chat and social media channels may experience a longer response time. We are working as quickly as possible to assist your questions and concerns. We appreciate your patience.

VIC Warehouse

With the recent extension and tightening of COVID restrictions in Melbourne, our warehouse is not effected in any way and will be continuing to pick and pack orders with a full capacity of staff.

We are still however experiencing 1 week delay in dispatching depending on the items preferred carrier. Big and Bulky items are currently looking at 7-9 business days in some worst case situations. We are working as hard as we can and will be providing further updates when available.

Delivery Delays for NSW - August/September 2021 Update

Due to restrictions in NSW, we may experience delays of up to 10 business days for orders involving big & bulky items (over 30kg) with standard delivery service. Please note that this is an additional 10 days on top of the regular transit times/

Update: As advised by our delivery partners, affected areas in Greater Sydney may also experience further delays of up to 20 business days. We appreciate your patience. 

To see Affected Areas, please visit: https://www.nsw.gov.au/covid-19/rules/affected-area 

Express Delivery has not been impacted and will proceed as normal. We apologize for any inconvenience caused and appreciate your patience.

Stock Situation

Due to delays with production and restrictions to stock movement, we'll be experiencing stock shortages for certain products. Stock availability and Pre-Order Estimated Dates will be shown on the product page, as well as the shopping cart and checkout pages.

For all Pre-orders, please note that the ETA's listed do have the potential to change due to COVID-19's impact on production and transportation. We will do our best to update customers on any changes in order arrival dates and apologies for any inconveniences caused.

Pre-Orders are only available for Home Delivery and cannot be ordered as a Self-pickup.

Current Status

Online Store

The online store will be open ensuring home deliveries & self-pickup are available to our customers. Your patience is greatly appreciated as there may be delays to home deliveries due to the current circumstances.

Stock Situation

We are still experiencing a high level of demand and some of our products will be sold on a pre-order basis. Please note that certain popular products may sell out before they arrive, so we highly recommend pre-ordering and not waiting for items to come back in stock.

Pre-order estimated dispatch dates will be displayed on each item's product page. Please note that these are approximations and may incur unforeseen delays.

Delivery

Our current delivery services may be impacted and follow the guidelines below:
Standard Delivery: For VIC & NSW: Please allow up to 10 more business days in your delivery for Standard Delivery services.
Express Delivery: Guaranteed next business day (use our booking portal)
Specialised Delivery: May experience the same or a longer delivery timeframe (compared to Standard) due to the level of care, manpower, attention required and social distancing requirements that will affect this type of service.

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