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FAQ

Covid-19 Response

I experience very slow customer service response.

Should I expect delay in delivery?

Pre Orders

If an item is not available, can I put a pre-order?

Why has the ETA date changed on the website for a product I have ordered?

The ETA of the product I was looking at has changed. Is this due to delays?

How do I keep track of which shipment ETA I am allocated to?

Can I Pre-Order and Collect in your warehouse when it is available?

Shipping

I have put my order. When does my order get shipped?

I live in New Zealand. Can you ship overseas?

What courier do you use?

Can I track my shipping?

Payment

When does my credit card will be charged for payment?

Return Policy

I change my mind on a purchased item. Can I refund my purchased items?

Damaged Items

I have received a damaged item. What should I do?

General Questions

I really need to get the item. But it says item is unavailable in the website. Will there be any chance of restock?

Can I view your products in store? Do you offer Self-Pickup?

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